Refund and Exchange Policy
PB with Bronte Returns Policy
At PB with Bronte, we value your satisfaction with our products. If you encounter any issues with your purchase, please review our Returns Policy below for assistance.
Faulty Products: If you receive a faulty product, we sincerely apologise for any inconvenience caused. To resolve this, please follow these steps:
Contact our customer support team at sales@pbwithbronte.com or within 30 days of receiving your order to report the issue. Please quote your order number.
Provide detailed information about the fault, including photographs if possible, to help us assess the problem accurately.
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Once we confirm the product's fault, we will offer you the option of a full refund or a replacement at no additional cost to you.
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Please ensure that the faulty item is returned in its original packaging along with all included accessories.
Wrong Size Fins: If you receive fins that are the wrong size, we are here to assist you in getting the correct fit. Follow these steps:
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Contact our customer support team at sales@pbwithbronte.com within 30 days of receiving your order to request an exchange for the correct size fins.
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We will provide you with a return address to return the fins.
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Once we receive the return and confirm the condition of the fins, we will promptly ship the correct size fins to you.
General Returns Guidelines:
-All returns must be initiated within 30 days of the delivery date.-The product must be in its original, unused condition.
-Please include a copy of your original invoice or order confirmation.
-Return shipping costs for faulty products will be covered by PB with Bronte.
-For all other returns, the customer is responsible for return shipping costs.
Contact Information: If you have any questions or need assistance with your return, please reach out to our customer support team at sales@pbwithbronte.com. We are here to ensure your satisfaction with our products.
PB with Bronte reserves the right to update this Returns Policy as needed.